How Long Until My Order Requisition Is Approved?

Grassroots Labs (GRL) partners with a physician oversight organization to authorize orders and provide consultations on results for GRL customers. GRL's physician oversight approves new orders submitted by Grassroots Labs customers, 5 times per day between 8am and 8pm EST. This process is elaborated below:

• Orders made between 8:00am - 4:59pm EST, will be approved 0-3 hours after being ordered.
• Orders made between 5:00pm - 11:59pm EST, will be approved the following day by 11:00am EST
• Orders made between 12:00am - 7:59am EST, will be approved the same day, by 11:00am EST.

GRL provides a convenient way to view the estimated approval time for orders in user's Order History, found by clicking on the My Account button, when logged into the GRL website. In addition, users will receive an email letting them know their orders are approved and that they can print off their requisition in their account and go to the testing center.

Visiting the Testing Center / Making Appointments at the Testing Center

Users who want to visit the testing center during normal business hours should wait until their order is approved before going to the testing center. 

Users who purchase testing after 5:00pm EST will need to wait until the following morning for their lab order to be approved. Again, we will send an email letting the user know when the order is approved.

Users can continue to walk in to the testing center or they can schedule an appointment through Quest Diagnostics.