There is a possibility that some orders can be changed once completed and paid for.
If you have not yet visited the testing center, you can chat, email, or call the Support team and request assistance.
Adding Tests to Your Order - If you left off a test from an existing order, you can make a second order in Grassroots Labs and then reach out to a Support Member to reimburse the 2nd Draw Fee. As long as you take both requisitions to the testing center, they will only draw your specimen once.
Removing Tests from Your Order – We can remove most tests from an order and securely email you instructions for when you go to the testing center. We will then refund you the cost of the test(s) to the credit card used in the original transaction.
Cancel Your Existing Order – As long as you have not visited the testing center, we can cancel your order and refund your payment, less the Physician Oversight fee of $6, as noted in our Terms & Conditions. This is a passthrough cost for us and every order incurs this fee whether you visit the testing center or not. You can then re-order the correct tests on your own. Your original order will be deleted from your account. (NOTE: Your requisition is good for 1 year, so if you think you may need to have the tests done sometime in the future, you can wait up to 1 year to visit a testing center before it expires.)