Frequently Asked Questions
- How Long Until My Order Requisition Is Approved?
- Do I have to make an appointment at the testing center?
- Scheduling an Appointment for Lab Testing with Quest Diagnostics
- What is a reflex or confirmation test? Why do I have to pay for additional tests?
- Who is the ordering physician on my Requisition?
- How will my provider get the Results?
- How long will it take for the Results to process?
- I can't I see the pay button while entering my payment information during check out.
- Where do I find my Results?
- Can I unsubscribe from emails?
- What if my Results are incomplete?
- Do I need to create a separate account for my spouse?
- When I purchase the tests, how long is the Requisition good for?
- Can I order labs for my children?
- When I pay for tests on Grassroots Labs, do I pay at the testing site as well?
- Why Can't the COVID-19 Antibody Test be Purchased With Other Tests?
- Do I use my doctor's order to purchase labs on Grassroots Labs?
- Can I make changes to my order after making the purchase?